Call/Contact Centers

SPICEWORLD offers a whole range of solutions for Call and Contact Centers focused on setting up, solving, improving, and revitalizing the Call/Contact Center. SPICEWORLD’s solutions have been installed and tested in Call/Contact Centers all over Kenya, responding to some of the most demanding requirements of the modern Contact Centers. Our recording solution is totally integrated with the CRM Optimizer allowing telephone conversations to be recorded using two different methods:

    • Following a pre-established plan
    • Upon agent's request

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